Solutions
Meet LIRA: Your New AI-Powered Technical Assistant
LIRA, Ecler's new virtual assistant, is now live on our website. Powered by AI, LIRA is designed to provide fast, reliable answers to your technical questions—helping you find the information you need, when you need it.
Whether you're looking up product specs, installation details, or system compatibility, LIRA is here to support your work—24/7.
Publication date
2025-05-15
Why Use LIRA?
✓ Available 24/7 — Always ready, anytime you need help
✓ Fast, accurate responses — No more waiting for answers
✓ Designed for professionals — Built to support installers, integrators, and AV specialists
Try LIRA now on any product page or in the Support & Community section of our website.
Not Getting the Answer You Need? We’ve Got You Covered
If LIRA doesn’t provide the information you’re looking for, you can easily escalate your query:
Live Support
During business hours, you can connect directly with our Customer Tech Support team by requesting a live chat through LIRA.
Support Ticket
For less urgent questions or inquiries outside of support hours, LIRA can create a support ticket for you. You can also submit a technical support request manually via the support form on our website.
To follow up on any request, simply visit the "Tech Support, Ticket Portal and AEC Licences" section in your private area.
Need Inspiration? Here’s What You Can Ask LIRA
Not sure where to start? Here are some common technical questions LIRA can help with:
What’s the RMS power output of the ARQIS105i?
What are the dimensions and weight of the eMOTUS5OD loudspeaker?
How many Dante/AES67 channels does the MIMO7272DN Digital Matrix support?
What is the THD (Total Harmonic Distortion) of the VIDA-24Q amplifier?
How many watts per channel does the CA200 amplifier deliver?
What type of connectivity options does the WiSpeak system offer?